Ken Hughes

Ken Hughes, known internationally as The King of Customer Experience, is acknowledged as being one of the world’s leading authorities on CX and modern consumer culture.

He is a self-professed social science Frankenstein – made up of part consumer behaviouralist, part psychologist, part cyber-behaviouralist and part anthropologist.

Some of the biggest brands in the world utilise his CX and EX strategies and expertise, from Starbucks, Verizon Media, and Google to Coca-Cola and the NFL … the list goes on.

He is an authoritative voice on optimising authentic customer connection and employee engagement catalysed by the interface of the creative human spirit and technology.

From his experience as CEO of a consumer insight agency, an accomplished author, TED speaker, part-time university professor, and actor, his stage performances are insightful, and thought-provoking, infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.